#BrandPlus to Woollies

On Sunday we did a bit of a shop at Woolies in Sandton, and part of the shop was picking up two bras for me, at a special offer section outside the food hall.

We paid for everything in the food hall - and I had a chat with our lovely cashier, Aphiwe. We were chatting so nicely that I forgot to put the packet with my ...er... underwear in the trolley.

Which I only realised on Monday morning.

Now, a few months ago when I was frustrated as hell about not being able to find the right size shirt for Daniel in that store, I bumped into a roving manager, and vented somewhat. He gave me his business card and promised to sort out the issue - which he did, via email.

So, I mailed that same email address on Monday, explaining what had happened, describing the items by size (ahem) and colour. Hmmm. Explaining to a strange man over email that you've left your underwear lying around Woolworths... embarassing, much?

And, credit to them, a different gentleman mailed me back, saying that Aphiwe had found the packet, and had turned it in to their lost property. He offered to have it delivered, or I could go and fetch it. I mailed him back saying I'd collect, but when he didn't reply before I left the office, I called him to make arrangements.

This time, a phone conversation with a strange man about one's underwear that you left lying around in Woolworths, again with references to size and colour. MORTIFIED.

End result though: I got my shopping back, and everyone along the way was very helpful and friendly.

So, Woolies. I am vocal when you do something wrong, but this time you did something very right. Thank you, so much. And thank you to Aphiwe, for not only being a really friendly and helpful cashier, but for being an honest person, and someone with initiative too.

#BrandPlus to Woolies!